Privacy Policy

Last Updated: 20th October 2025

Global Hearts, an elder care division of Shri Ramkrishna Paramahansa Seva Trust, values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with applicable Indian laws, including the Information Technology Act, 2000.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Introduction

At Global Hearts, we treat every individual’s personal information with transparency and care. We provide comprehensive elder care services including daily assistance, medical aid, companionship, emergency response, old-age marriage support, and funeral arrangements — all designed to ensure dignity, comfort, and emotional well-being.

2. Scope and Applicability

This Privacy Policy applies to:

• Visitors of www.globalheartsindia.org
• Clients, donors, and beneficiaries
• Volunteers, employees, and service partners

It does not cover third-party websites linked from our platform, which have their own privacy practices.

3. Information We Collect

3.1 Personal Information

Includes name, contact details, address, date of birth, identity proof, emergency contact, and family information.

3.2 Sensitive Personal Data

Includes medical records, prescriptions, allergies, emotional health data, and financial details — collected only with consent and used solely for care-related purposes.

3.3 Technical Data

Includes browser type, IP address, device data, and cookies collected automatically for analytics and performance optimization.

4. Purpose of Data Collection

• To identify and verify clients and elders under care
• To deliver personalized elder care services
• To process donations, payments, and receipts
• To communicate updates, emergencies, or reminders
• To comply with legal and regulatory obligations
• To enhance service quality and security

5. Consent

By providing your information, you consent to its collection and lawful use. You may withdraw consent at any time by contacting us at privacy@globalheartsindia.org.

6. Data Retention

Data is stored only as long as necessary for service or legal compliance. Once no longer required, it is securely deleted or anonymized.

7. Data Sharing and Disclosure

We may share information only with:

• Authorized healthcare providers
• Payment gateways or technical vendors under NDA
• Government or legal authorities when required

8. Data Protection and Security

• SSL encryption for online data
• Restricted staff access
• Confidentiality training for all employees
• Regular data security audits

9. Cookies and Tracking

Cookies help us improve site usability and personalize experience. You may disable cookies through browser settings if preferred.

10. User Rights

• Access: Request a copy of your data
• Correction: Rectify inaccurate details
• Deletion: Request permanent data removal
• Restriction: Limit how your data is used
• Withdrawal: Stop processing at any time

11. Photographs & Testimonials

Any images or testimonials shared publicly are published only with written consent and can be withdrawn upon request.

12. Vulnerable Persons’ Privacy

For elders unable to provide consent, authorization is taken from legal guardians or family representatives.

13. Third-Party Links

External links are provided for convenience. Global Hearts is not responsible for their data handling or privacy practices.

14. Data Transfer

All data is currently stored and processed within India. If transferred abroad, it will comply with applicable Indian privacy laws.

15. Social Media

Information shared via social media is governed by the privacy terms of those platforms. Avoid posting personal or medical details publicly.

16. Legal Compliance

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures) Rules, 2011
• Digital Personal Data Protection Act, 2023 (once in effect)

17. Grievance Redressal

Grievance Officer:
Global Hearts – Elder Care Division
Shri Ramkrishna Paramahansa Seva Trust
Kolkata, West Bengal, India
Email: privacy@globalheartsindia.org
Phone: [Insert Helpline Number]
Working Hours: Mon–Sat, 10:00 AM – 6:00 PM

18. Policy Updates

We may revise this Privacy Policy periodically. The latest version will always be available on our website.

19. Limitation of Liability

Global Hearts is not responsible for unauthorized access or incidents beyond its reasonable control, such as cyberattacks or server failures.

20. Acceptance

By using our website or services, you confirm that you have read and agree to this Privacy Policy.

Global Hearts
A Division of Shri Ramkrishna Paramahansa Seva Trust
Dedicated to Dignified, Compassionate, and Holistic Elder Care in India.